Quality Management System

Our customers' trust is earned daily by continuously demonstrating that we protect and respect their brands. We consistently deliver superior quality products by operating a supply chain that sources, processes and delivers products that meet and exceed our customers' specifications.

 

Virtually everything we make is consumed or comes into contact with a consumer—impacting the lives of millions every day. Our flavors and fragrances often define our customers' brands and differentiate their prepared foods, fine fragrances, household, and personal care products in the marketplace. Our customers trust IFF to deliver consistently safe and superior products.

 

With this in mind, we have developed one of the most comprehensive programs in the industry to ensure we deliver safe, high-quality products. We commit to our customers that these quality systems will be dynamic, drive continuous improvement, and constantly challenge us to deliver better products, with less variation and less waste.

 

As an employee of IFF you have a personal responsibility to understand the requirements of your job, ensure your work meets the quality needs of our customers, and follow the processes designed to guarantee the best possible product.

 

In summary, trust and quality are critical to building our business and are therefore two of IFF's Principles. This means IFF products – and the service we provide with them – are of the highest quality.

 

In the pages that follow, you will find the latest information demonstrating the central role quality plays in our business. We believe helping to protect and support our customers' brands through quality systems and innovation drives mutual success and helps ensure a bright future for IFF.

 

Download the 2011 Quality Booklet