Committed to responsible products

At IFF, we are committed to supplying compliant, consistent, safe, responsibly sourced and sustainable products that push the boundaries of what’s expected. Our procurement expertise is an unbeatable competitive advantage, blending continuity of supply, a culture of innovation, and prudent risk management.

We apply the same approach and high standards to every vendor and partner we work with—so as our customer, you can always rely on us for the best possible processes and products.


Each purchase order issued by IFF and/or any of its affiliates is subject to and governed by IFF’s terms and conditions of purchase of goods or IFF’s terms and conditions of purchase of services, as applicable. In the event that there is an executed a written contract governing the purchase of specific goods or services, such contract’s terms and conditions shall apply to the extent that matters are covered by such written contract.


Below you will find basic information so that your invoices are properly formatted and sent to the correct processing center. To ensure that the payment process runs smoothly, please follow the billing guidelines below: Mailing information, Required invoice information.

If you have any questions or concerns about payment status, please email the appropriate team listed in the PDF below.


All e-mail invoices must comply with the following criteria:

  • Invoices can only be received in PDF format.
  • Each attachment must contain only one invoice (please do not put multiple invoices in one attachment).
  • The size of the e-mail cannot exceed 5MB.
  • Special characters in the filename are not allowed.
  • Invoices should be directly attached to the e-mail. Our system is not able to open files in attachments (e.g.: ZIP, .msg, etc.).

In those countries where a paper invoice is required by law, the invoices can be mailed to the Finance & Accounting Department of the applicable IFF affiliate.

Please take note of the information required to be included on all invoices. Failure to provide all necessary information may result in payment delays and invoices returned for corrections. Payment term will restart upon receipt of a corrected invoice if the original invoice does not meet the below requirements. Please ensure that your billing department is informed of these requirements.


Your invoice should meet your local legal requirements and should include the following key information:

  • Your legal company name;
  • IFF affiliate “Bill To” legal name and invoice mailing address (found on our Purchase Order);
  • A unique invoice number and invoice date;
  • GST/VAT or Tax registration number;
  • GST/VAT and Tax rate and amount;
  • Total amount including and excluding GST/VAT and/or taxes;
  • The IFF Purchase Order number must be typed on your invoice;
  • If not purchase order related;
  • IFF contact name must be indicated on the invoice;
  • Line item indicating service/goods description exactly as indicated on IFF’s Purchase Order;
  • Quantity, unit of measure and unit price exactly as indicated on IFF’s Purchase Order, and your bank or remit to details.
  • Invoice must be an original & legible invoice.
  • Freight charges must have been provided and pre-approved by IFF.
  • No handwritten information.
  • Avoid sending invoices with shaded areas or color as it may affect the scanning quality.


International Flavors & Fragrances Inc. and our subsidiaries and affiliates (“IFF”) are committed to operating our business with the highest standards of ethics, honesty and integrity, and we select and treat our business partners honestly, fairly and objectively.


Responsible Conduct is at the Core of Our Culture

We are proud of what our company stands for, the relationships we have built and the trust we share with our stakeholders. We strive to adhere to the highest standards of ethics, integrity, honesty and respect in our dealings with each other and our business partners.

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